Now Hiring - Home Health Community Liaison in Glen Allen, VA

Job Description

Job Title: Community Liaison

Department: Home Health

Reports to: VP, Strategy & Innovation

Job Summary:

The Community Liaison is responsible for the referral process for new admissions and developing client and vendor relations that ensure a steady admission flow.

Core Behavior Expectations:

• Ethics: Reaches decisions based on the highest ethical standards; fosters a culture of trust and respect for others by behaving in a fair and ethical manner toward others.
• Compliance: Follows generally accepted standards and guidelines for profession/area of work; adheres to company standards of ethics and compliance; performs job duties in accordance with company and state procedures, professional standards, and practices and in accordance with relevant laws, regulations, and practices.
• Attendance: Maintains appropriate office hours; keeps tardiness and unplanned absences to a minimum.
• Team/Network Building: Works across departmental boundaries and avoids turf issues; exhibits brainstorming techniques and successfully collaborates in a team environment; builds internal and external partnerships to better accomplish goals; maintains good working relationships with co-workers, superiors, and the public.
• Oral, Written, and Non-Verbal Communication: Possesses a solid writing ability, demonstrating attention to grammar and spelling; communicates clearly, tactfully, and in a concise manner both verbally and in writing, including responding to e-mail, voicemail, and in meetings; uses appropriate communication channels and consults with supervisor about relevant information and potentially sensitive issues.
• Flexible and Adaptable: Adapts to change quickly, shortening the response time of all processes and systems; modifies plans and goals to meet changing institutional demands; transitions to new business processes; participates in implementing change and applies process improvement changes.
• Critical Thinking: Capitalizes on, contributes to, and identifies opportunities to reduce costs, improve customer service, increase productivity, and increase customer satisfaction.
• Productivity/Efficiency: Uses work time effectively; avoids excessive talking, multiple personal phone calls, and internet surfing; keeps appointments on time; responds to external and internal customers (returns phone calls and emails) in a timely manner.
• Time Management: Manages workload; demonstrates the ability to prioritize assignments by meeting routine and unexpected deadlines; handles multiple tasks and deadlines.
• Meeting Deadlines: Overcomes obstacles and roadblocks; commits fully to the job and deadlines.

Duties/Responsibilities of the Community Liaison:

Responsibilities of Community Liaison include, but are not limited to, the following:

• Conducts daily marketing activities including collaborating with the Executive Director, Clinical Manager, and Intake Coordinator to establish and implement marketing initiatives.
• Successfully navigate facilities, hospitals, and doctor’s offices to identify appropriate services that meet the patient's needs.
• Employs marketing and promotional initiatives to achieve census projections.
• Establishes and maintains positive working relationships with current and potential referral and payer sources.
• Builds and monitors community, customer, and patient perceptions of Affirmation Home Health as a high-quality provider of services.
• Contributes to organizations’ strategic planning including identifying opportunities for additional or improved services to address patients' needs.
• Collaborate with VP of Strategy and Innovation to maintain a comprehensive working knowledge of Affirmation Home Health markets including government agencies, major payer groups, key referral sources, and competitor’s market positioning.
• Maintains comprehensive working knowledge in the field of marketing and shares information with appropriate organization personnel.
• Documentation: Use Trella daily to document all communications between facilities, physicians, patients, and referral sources immediately after visits to preserve important details.
• Support Medical Records with any orders that may require hand delivery & pick up from local physician offices and facilities.
• Adhere to HIPAA and patient information privacy laws and regulations.

Required Skills/Abilities:

• A bright, energetic professional with outstanding communication and interpersonal skills.
• Entrepreneurial-minded with an internal drive to hit goals, succeed and continuously develop.
• Proven record of successful performance, exceeding monthly quota objectives through outbound sales activities.
• Proficient with corporate productivity and web presentation tools
• Strong computer skills and experience working with a CRM.
• Excellent verbal and written communication skills are matched with firm quantitative skills.
• Excellent working knowledge of primary home health services and protocols.
• Demonstrable working knowledge of Medicare and non-Medicare reimbursement requirements including eligibility for service, managed care, and Medicare/managed care outpatient therapy services requirements.

Education and Experience:

High school diploma or equivalent.

At least two years of related experience is required.

Physical Requirements:

Prolonged periods of sitting and standing.

Must be able to lift up to 15 pounds at times.

Company Description

When you become part of our exceptional team, you’ll have the satisfaction of knowing your work actually makes a difference.

At Affirmation Home Health you’ll become part of the extraordinary lives of the people who live in and around Richmond, VA, and a passionate, close-knit team of professionals who provide support from all levels of the organization. As we constantly seek to learn and improve our services, your ideas and input will be openly valued and respected. You’ll have opportunities to give back to the greater community.

We are growing in two of the strongest sectors of the employment market — healthcare and hospitality.

Benefits

• Dental Insurance
• Medical Insurance
• Family and Medical Leave
• Immunizations (Flu, Hep B, COVID-19)
• Paid Time Off
• Company paid Basic Life Insurance
• Company paid Long-term Disability Insurance
• Supplemental Life Insurance
• Short-term Disability Insurance
• Workers Compensation

Vaccination Requirement Statement

Employees hired for this position will be required to follow Affirmation Home Health’s company-wide policies of being or becoming fully vaccinated against COVID-19 including the booster when eligible, each subject to potential accommodation for medical reasons or religious beliefs.